Verifying a payment, and what to do when a receipt doesn't match

Money never passes through Welkora. Your client transfers to your account using the details you set, uploads the receipt, and you confirm once you can see it. That means the last step is always yours: we can show you what they claim, but only your bank can tell you what arrived.

Confirming a booking

1. You get an email the moment a booking comes in, with the amount the client was asked to send.
2. Open it and you land on a page showing the client, the appointment, the amount claimed and the receipt at full size — no signing in required.
3. Check it against your bank. Then press Confirm, and the client is emailed straight away.

You can also do all of this from Bookings in your dashboard. The email exists because most of the time you are holding a phone, not sitting at a laptop.

Sending one back

If it does not add up, reject the payment and choose the reason that fits. The client gets an email explaining exactly what to do, and the booking stays open so they can fix it.

• The amount did not match — most often a bank charge taking a slice. They are told what was expected and asked for the difference.
• It has not arrived — transfers between some banks take hours. Use this when you believe them but cannot see it yet.
• The receipt was not clear — they are asked for a screenshot showing the amount, the date and the recipient.

Rejecting is not cancelling. The client can respond, and when they do you are emailed again. If you would rather sort it out directly, the booking page has a WhatsApp button that opens a thread with them.

When a client says they have paid but uploaded nothing

They can mark a booking as paid without a receipt. You will see “no receipt was uploaded” on the confirm screen. Treat that as a prompt to check your bank rather than as evidence — then confirm or send it back exactly as above.

If nobody pays

Unpaid bookings do not sit in your calendar forever. A client who never completes the transfer is reminded, and the booking is released automatically so the slot goes back on sale. You do not have to chase anyone or tidy up after them.